Privacy Policy
IRONIC ELECTRONICS PRIVACY POLICY
Effective Date: 11-24-2014
Last Updated: 06-27-2019
IRONIC ELECTRONICS (“IRONIC ELECTRONICS,” “we,” “us,” or “our”) operates ironicelectronics.com and related services (collectively, the “Website”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Website, contact us, request information, purchase products or services, or otherwise communicate with us. By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy. Where applicable law requires consent, we will request consent through an appropriate notice or consent mechanism. This Privacy Policy does not eliminate or limit any privacy rights that cannot legally be waived. If you have questions about this Privacy Policy or our privacy practices, contact us: IRONIC ELECTRONICS Simi Valley, California 93065 Telephone: 805-428-5066 Email: support@ironicelectronics.com
1. INFORMATION WE COLLECT We may collect the following categories of information, depending on how you interact with us: A. Information you provide directly You may provide information when you:
• Contact us by telephone, email, text message, online form, or other communication method;
• Request a quote, product information, technical assistance, or customer support;
• Purchase or attempt to purchase products or services;
• Subscribe to marketing or informational communications;
• Create or use an account, if account functionality is available;
• Submit warranty, service, return, or other business-related information; or
• Otherwise communicate or transact with us. This information may include your name, company or organization name, billing or shipping address, email address, telephone number, payment-related information, order information, service information, and the content of communications you send to us. We do not intentionally collect payment-card numbers through our Website when payment processing is handled by a third-party payment provider. Payment information may be processed directly by the applicable payment provider under that provider’s privacy policy and terms. B. Information collected automatically When you visit the Website, we and our service providers may automatically collect information such as:
• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• General location information derived from an IP address;
• Date and time of Website visits;
• Pages viewed and links clicked;
• Referring and exit pages;
• Website usage and interaction information;
• Cookie identifiers and similar identifiers; and
• Security, diagnostic, and error information. We may use this information in identifiable or reasonably linkable form. We do not assume that automatically collected information is anonymous merely because it is collected through technical systems. C. Information from third parties We may receive information from service providers, payment processors, shipping providers, business partners, fraud-prevention providers, analytics providers, publicly available sources, or other third parties. We may combine that information with information we collect directly from you.
2. COOKIES AND SIMILAR TECHNOLOGIES We may use cookies, pixels, tags, local storage, log files, and similar technologies to operate the Website, remember preferences, improve performance, understand Website usage, maintain security, and support analytics or advertising. The types of technologies we may use include:
• Strictly necessary technologies required for Website operation;
• Security technologies used to detect misuse, fraud, or unauthorized access;
• Preference technologies used to remember settings;
• Analytics technologies used to understand Website traffic and performance; and • Advertising or marketing technologies, if used, that may help measure or deliver advertising. You may be able to control cookies through your browser settings. Disabling cookies may affect Website functionality. Where required by law, we will provide an appropriate cookie-consent or opt-out mechanism.
Our current service providers and technologies may include:
• 3rd party Website hosting providers: https://arklighthosting.duoservers.com
• 3rd party Analytics providers: https://arklighthosting.duoservers.com/contact-us/
• 3rd party Advertising or marketing providers: https://arklighthosting.duoservers.com/contact-us/
Effective Date: 11-24-2014
Last Updated: 06-27-2019
IRONIC ELECTRONICS (“IRONIC ELECTRONICS,” “we,” “us,” or “our”) operates ironicelectronics.com and related services (collectively, the “Website”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our Website, contact us, request information, purchase products or services, or otherwise communicate with us. By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy. Where applicable law requires consent, we will request consent through an appropriate notice or consent mechanism. This Privacy Policy does not eliminate or limit any privacy rights that cannot legally be waived. If you have questions about this Privacy Policy or our privacy practices, contact us: IRONIC ELECTRONICS Simi Valley, California 93065 Telephone: 805-428-5066 Email: support@ironicelectronics.com
1. INFORMATION WE COLLECT We may collect the following categories of information, depending on how you interact with us: A. Information you provide directly You may provide information when you:
• Contact us by telephone, email, text message, online form, or other communication method;
• Request a quote, product information, technical assistance, or customer support;
• Purchase or attempt to purchase products or services;
• Subscribe to marketing or informational communications;
• Create or use an account, if account functionality is available;
• Submit warranty, service, return, or other business-related information; or
• Otherwise communicate or transact with us. This information may include your name, company or organization name, billing or shipping address, email address, telephone number, payment-related information, order information, service information, and the content of communications you send to us. We do not intentionally collect payment-card numbers through our Website when payment processing is handled by a third-party payment provider. Payment information may be processed directly by the applicable payment provider under that provider’s privacy policy and terms. B. Information collected automatically When you visit the Website, we and our service providers may automatically collect information such as:
• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• General location information derived from an IP address;
• Date and time of Website visits;
• Pages viewed and links clicked;
• Referring and exit pages;
• Website usage and interaction information;
• Cookie identifiers and similar identifiers; and
• Security, diagnostic, and error information. We may use this information in identifiable or reasonably linkable form. We do not assume that automatically collected information is anonymous merely because it is collected through technical systems. C. Information from third parties We may receive information from service providers, payment processors, shipping providers, business partners, fraud-prevention providers, analytics providers, publicly available sources, or other third parties. We may combine that information with information we collect directly from you.
2. COOKIES AND SIMILAR TECHNOLOGIES We may use cookies, pixels, tags, local storage, log files, and similar technologies to operate the Website, remember preferences, improve performance, understand Website usage, maintain security, and support analytics or advertising. The types of technologies we may use include:
• Strictly necessary technologies required for Website operation;
• Security technologies used to detect misuse, fraud, or unauthorized access;
• Preference technologies used to remember settings;
• Analytics technologies used to understand Website traffic and performance; and • Advertising or marketing technologies, if used, that may help measure or deliver advertising. You may be able to control cookies through your browser settings. Disabling cookies may affect Website functionality. Where required by law, we will provide an appropriate cookie-consent or opt-out mechanism.
Our current service providers and technologies may include:
• 3rd party Website hosting providers: https://arklighthosting.duoservers.com
• 3rd party Analytics providers: https://arklighthosting.duoservers.com/contact-us/
• 3rd party Advertising or marketing providers: https://arklighthosting.duoservers.com/contact-us/
• 3rd party Payment providers: Ltd. https://liquidnetltd.net/get-in-touch/
• Contact-form or communication provider: https://arklighthosting.com/
• Security provider: [INSERT PROVIDER] This list must be updated if our providers or technologies change.
3. HOW WE USE INFORMATION We may use personal information to:
• Provide, operate, maintain, and improve the Website;
• Respond to inquiries and provide customer support;
• Process orders, payments, returns, warranties, and service requests;
• Provide quotes, products, and requested services;
• Communicate about transactions, accounts, security, service issues, and changes;
• Send marketing communications where permitted and, where required, with your consent;
• Personalize or improve your Website experience;
• Analyze Website usage, performance, and trends;
• Detect, prevent, investigate, and respond to fraud, abuse, security incidents, and unauthorized activity;
• Protect the rights, property, safety, and security of our business, customers, employees, and others;
• Comply with legal, regulatory, tax, accounting, subpoena, court-order, and law-enforcement requirements;
• Establish, exercise, or defend legal claims; and • Carry out any other purpose disclosed at the time information is collected or otherwise permitted by law.
4. HOW WE DISCLOSE INFORMATION We may disclose personal information to the following categories of recipients: • Service providers that perform services for us, such as hosting, payment processing, shipping, accounting, customer support, email delivery, analytics, security, information technology, and communications; • Professional advisers, including attorneys, accountants, insurers, auditors, and consultants; • Business partners involved in providing requested products or services; • Government authorities, courts, law enforcement, or other parties when required or permitted by law; • Parties involved in investigating or preventing fraud, security incidents, or unlawful activity; • Parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction; and • Other parties with your direction or consent. We do not sell personal information for monetary consideration. However, certain advertising, analytics, or other online activities may constitute “sharing” or a similar regulated disclosure under applicable privacy laws. Where required by law, we will provide an opt-out mechanism for those activities. We do not knowingly disclose personal information for purposes unrelated to the purposes described in this Privacy Policy or the notice provided when the information was collected.
5. THIRD-PARTY SERVICES AND LINKS The Website may contain links to websites, applications, payment services, or other services operated by third parties. Third-party services may collect, use, and disclose information under their own privacy policies and terms. We are not responsible for the privacy, security, content, or practices of third-party services. Review the applicable third-party policies before submitting information to them.
• Provide, operate, maintain, and improve the Website;
• Respond to inquiries and provide customer support;
• Process orders, payments, returns, warranties, and service requests;
• Provide quotes, products, and requested services;
• Communicate about transactions, accounts, security, service issues, and changes;
• Send marketing communications where permitted and, where required, with your consent;
• Personalize or improve your Website experience;
• Analyze Website usage, performance, and trends;
• Detect, prevent, investigate, and respond to fraud, abuse, security incidents, and unauthorized activity;
• Protect the rights, property, safety, and security of our business, customers, employees, and others;
• Comply with legal, regulatory, tax, accounting, subpoena, court-order, and law-enforcement requirements;
• Establish, exercise, or defend legal claims; and • Carry out any other purpose disclosed at the time information is collected or otherwise permitted by law.
4. HOW WE DISCLOSE INFORMATION We may disclose personal information to the following categories of recipients: • Service providers that perform services for us, such as hosting, payment processing, shipping, accounting, customer support, email delivery, analytics, security, information technology, and communications; • Professional advisers, including attorneys, accountants, insurers, auditors, and consultants; • Business partners involved in providing requested products or services; • Government authorities, courts, law enforcement, or other parties when required or permitted by law; • Parties involved in investigating or preventing fraud, security incidents, or unlawful activity; • Parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction; and • Other parties with your direction or consent. We do not sell personal information for monetary consideration. However, certain advertising, analytics, or other online activities may constitute “sharing” or a similar regulated disclosure under applicable privacy laws. Where required by law, we will provide an opt-out mechanism for those activities. We do not knowingly disclose personal information for purposes unrelated to the purposes described in this Privacy Policy or the notice provided when the information was collected.
5. THIRD-PARTY SERVICES AND LINKS The Website may contain links to websites, applications, payment services, or other services operated by third parties. Third-party services may collect, use, and disclose information under their own privacy policies and terms. We are not responsible for the privacy, security, content, or practices of third-party services. Review the applicable third-party policies before submitting information to them.
6. COMMUNICATIONS, RECORDING, AND MONITORING To the extent permitted by applicable law, we may monitor, record, transcribe, store, and review communications with us, including telephone calls, voicemails, video calls, emails, text messages, online chats, contact-form submissions, and other communications. We may do so for customer service, quality assurance, training, security, fraud prevention, dispute resolution, recordkeeping, compliance with legal obligations, and establishing, exercising, or defending legal rights. We will provide any notice and obtain any consent required by applicable law before recording or monitoring a communication. If you do not consent to recording where consent is required, please notify us before the communication begins or use an available alternative communication method. Recordings and related communications may be disclosed to service providers, professional advisers, courts, government authorities, law enforcement, insurers, or other parties when reasonably necessary for the purposes described above or when required or permitted by law. We retain recordings and other communications only for as long as reasonably necessary for the applicable business, security, legal, dispute, compliance, or recordkeeping purpose, subject to applicable legal obligations and preservation requirements. This section does not replace any separate notice provided at the beginning of a telephone call or other recorded communication.
7. EMAIL AND MARKETING COMMUNICATIONS We may send service-related communications, including order confirmations, account messages, security notices, warranty information, support responses, and other transactional messages. Where permitted by law, we may also send promotional or marketing communications. You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us at support@ironicelectronics.com. Even if you opt out of marketing communications, we may continue sending non-promotional communications that are necessary to complete a transaction, provide a requested service, protect security, or comply with law.
7. EMAIL AND MARKETING COMMUNICATIONS We may send service-related communications, including order confirmations, account messages, security notices, warranty information, support responses, and other transactional messages. Where permitted by law, we may also send promotional or marketing communications. You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us at support@ironicelectronics.com. Even if you opt out of marketing communications, we may continue sending non-promotional communications that are necessary to complete a transaction, provide a requested service, protect security, or comply with law.
8. DATA RETENTION We retain personal information, communications, and recordings only for as long as reasonably necessary to: • Provide requested products or services; • Maintain business, tax, accounting, warranty, and transaction records; • Comply with legal and regulatory obligations; • Prevent fraud, misuse, and security threats; • Resolve disputes; • Enforce agreements; • Establish, exercise, or defend legal claims; and • Maintain business continuity and legitimate operational records. Retention periods vary depending on the type of information, the purpose for which it was collected, legal and contractual requirements, and whether the information is relevant to a pending or reasonably anticipated dispute, investigation, or legal proceeding. When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to legal, security, backup, and litigation-preservation requirements.
9. INFORMATION SECURITY We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We limit access to personal information to individuals and service providers who reasonably need access for authorized business purposes. If account passwords are supported, we use one-way password-hashing methods designed to prevent recovery of the original password. We do not intentionally store passwords in plaintext.
10. YOUR PRIVACY RIGHTS Depending on where you live and subject to applicable exceptions, you may have rights regarding your personal information, including the right to: • Know or access categories and specific pieces of personal information we collect; • Request correction of inaccurate personal information; • Request deletion of personal information; • Opt out of the sale or sharing of personal information; • Limit certain uses or disclosures of sensitive personal information; • Withdraw consent where processing is based on consent; and • Receive equal treatment for exercising applicable privacy rights. These rights are not absolute and may be subject to legal exceptions. For example, we may retain information necessary to complete a transaction, provide a requested service, maintain security, comply with law, prevent fraud, resolve disputes, or establish, exercise, or defend legal claims. To submit a privacy request, contact us at: Email: support@ironicelectronics.com Telephone: 805-428-5066 Mail: IRONIC ELECTRONICS, Simi Valley, California 93065 We may need to verify your identity before completing a request. We will use information provided with a request only as reasonably necessary to verify and fulfill the request, maintain records of the request, and comply with legal obligations. If you use an authorized agent to submit a request, we may require proof of the agent’s authorization and may separately verify your identity. We will respond within the time required by applicable law. If we deny a request, we will explain the reason to the extent required by law and provide any available appeal process.
11. CALIFORNIA PRIVACY NOTICE This section applies to California residents to the extent the California Consumer Privacy Act, as amended, or another California privacy law applies to our processing of personal information. During the preceding twelve months, we may have collected the following categories of personal information: • Identifiers, such as name, email address, telephone number, postal address, IP address, and online identifiers; • Commercial information, such as products or services purchased, considered, or requested; • Internet or other electronic network activity information, such as browsing activity and interactions with the Website; • Geolocation information, such as approximate location derived from an IP address; • Professional or employment-related information when provided in a business context; and • Inferences or information voluntarily included in communications or requests. We collect and use these categories for the purposes described in this Privacy Policy. We may disclose them to the categories of recipients described in Section 4. We do not knowingly sell personal information about individuals under 16 years of age. We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law. If we engage in any sale or sharing of personal information as defined by applicable California law, we will provide the legally required notice and opt-out mechanism. 12. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, we may process personal information on the following legal bases, as applicable: • To perform a contract or take steps at your request before entering a contract; • To comply with a legal obligation; • To protect vital interests; • With your consent; or • For legitimate interests, provided those interests are not overridden by your rights and freedoms. Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or port your personal information, and to withdraw consent where processing is based on consent. You may also have the right to complain to your local data-protection authority. Personal information may be processed in countries outside your country of residence, including the United States, subject to applicable legal safeguards. To exercise applicable rights, contact support@ironicelectronics.com. This section applies only if we offer goods or services to individuals in these jurisdictions or monitor their behavior in a manner that brings us within applicable law.
13. CHILDREN’S INFORMATION The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, contact us at support@ironicelectronics.com. If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it. If our business is intended only for adults, we may ask users to confirm that they are at least 18 years old. That age requirement does not replace any obligations imposed by applicable privacy law.
14. DO NOT TRACK Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for responding to such signals, the Website may not respond to Do Not Track signals unless required by applicable law. Where required by applicable law, we will honor recognized privacy-control signals in accordance with applicable requirements.
15. BUSINESS TRANSFERS If IRONIC ELECTRONICS is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, dissolution, or similar transaction, personal information may be transferred as part of that transaction. Any successor or acquiring entity may process the information subject to applicable law and the commitments made in the privacy notice provided at the time of collection, as applicable.
16. LEGAL DISCLOSURES AND PRESERVATION We may collect, use, preserve, and disclose personal information, communications, and recordings when reasonably necessary to comply with law, respond to lawful requests, enforce agreements, protect rights and property, investigate suspected wrongdoing, protect safety, or establish, exercise, or defend legal claims. We may preserve relevant information when we reasonably anticipate a dispute, investigation, audit, claim, or legal proceeding.
13. CHILDREN’S INFORMATION The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, contact us at support@ironicelectronics.com. If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it. If our business is intended only for adults, we may ask users to confirm that they are at least 18 years old. That age requirement does not replace any obligations imposed by applicable privacy law.
14. DO NOT TRACK Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for responding to such signals, the Website may not respond to Do Not Track signals unless required by applicable law. Where required by applicable law, we will honor recognized privacy-control signals in accordance with applicable requirements.
15. BUSINESS TRANSFERS If IRONIC ELECTRONICS is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, dissolution, or similar transaction, personal information may be transferred as part of that transaction. Any successor or acquiring entity may process the information subject to applicable law and the commitments made in the privacy notice provided at the time of collection, as applicable.
16. LEGAL DISCLOSURES AND PRESERVATION We may collect, use, preserve, and disclose personal information, communications, and recordings when reasonably necessary to comply with law, respond to lawful requests, enforce agreements, protect rights and property, investigate suspected wrongdoing, protect safety, or establish, exercise, or defend legal claims. We may preserve relevant information when we reasonably anticipate a dispute, investigation, audit, claim, or legal proceeding.
17. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date. If a change materially affects how we use personal information, we will provide any additional notice required by applicable law. We will not use previously collected personal information for materially incompatible purposes without providing any notice or obtaining any consent required by law. Your continued use of the Website after an updated Privacy Policy is posted does not eliminate privacy rights that cannot legally be waived. 18. CONTACT US For questions, privacy requests, or concerns regarding this Privacy Policy, contact: IRONIC ELECTRONICS Simi Valley, California 93065 805-428-5066 support@ironicelectronics.com